Terms of Service
The Website (General Terms of Service)
(version June 24, 2022)
The websites of trusaic.com (and related websites thereto, including portal.trusaic.com, airs.trusaic.com, datadriven.trusaic.com, and workforce.trusaic.com), firstcapitolconsulting.com (and related websites thereto, including workforce.firstcapitolconsulting.com, datadriven.firstcapitolconsulting.com), payparitybasic.com, humanefits.com (and related websites thereto, including, company.humanefits.com, candidate.humanefits.com), taxadvantage.us.com, acatimes.com, payparitypost.com (each, the “Website,” and collectively the “Websites”) is operated by First Capitol Consulting, Inc. dba Trusaic (“Trusaic”, “we”, “our”, or “us”). By registering for and/or using the Website, including any service, software and/or content through or in the Website, including any portals connected with the Website, you agree to be bound by all terms and conditions contained herein, and by reference (collectively, the “Terms”). If you use the Website on behalf of an entity, company or organization (collectively, “organization”) you agree to the Terms on behalf of yourself and the organization that you represent (collectively, “users”, “you”, or “your”).
Review these Terms (the “Agreement”) thoroughly. The Agreement is a legal agreement between you and Trusaic. If you do not agree to this Agreement, then you may not use the services, software, and/or content provided through or in the Website (“collectively, the Services”).
This Agreement describes the Terms herein governing your use of the Website, including the Services. The Agreement incorporates by reference:
- Additional Terms and Conditions, which may include those from third parties.
- Any terms provided separately to you for the Services, including product or program terms, ordering, activation, payment terms, etc.
2. Electronic Communications.
When you visit the Website or send an email to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Any use of or access to the Website by anyone under 13 is strictly prohibited and in violation of the Terms. Any use of or access to the Website by anyone under 18 is permitted only with the express written permission of such individual’s legal guardian, and by using the Website, you represent and warrant that you have received such permission. Individuals under 18 may use the Website solely for themselves and may not make use of the Website on behalf any third party. The Website is not designed for use by or in connection with anyone under the age of 18, and you accept all responsibility that may arise from your use of the Website in connection with any minors. If you over the age of legal majority and are using the Website on behalf of an entity, company or organization, you represent and warrant that you have the authority to bind said entity, company or organization by your use of the Website.
4. Your Account.
If you use the Website, you are responsible for maintaining the confidentiality of your account (“Trusaic Account”) on the Website, username, password and other sensitive information. You are responsible for all activities that occur in your Trusaic Account and you agree to accept responsibility for all activities that occur under your Trusaic Account. You acknowledge that Trusaic is not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your Trusaic Account. You agree to inform us immediately of any unauthorized use of your Trusaic Account by email to firstname.lastname@example.org.
5. Organization Accounts and Administrators.
When you register for an account on the Website for your organization you may specify one or more administrators. The administrators will have the right to manage end users in your organization account. You are responsible for ensuring confidentiality of your organization account password, appointing administrators for managing your organization account, and ensuring that all activities that occur in connection with your organization account comply with the Terms. You are responsible for taking necessary steps for ensuring that your organization does not lose control of the administrator accounts. In the event of a loss of control of the administrator accounts, you agree to inform us immediately by sending an email or by calling us. Trusaic will provide control of the administrator accounts to an individual providing proof satisfactory to Trusaic demonstrating authorization to act on behalf of your organization. You agree not to hold Trusaic liable for the consequences of any action taken by Trusaic in good faith in this regard. You acknowledge that Trusaic is not responsible for any loss or damage to your organization or to any third party incurred resulting from the loss of control of your organization’s administrator accounts.
6. Single Sign On.
Trusaic may make available access the Website via single sign on, which allows a user to use one set of login credentials (e.g., name and password) to access multiple applications through or within the Website (“SSO”). Trusaic provides SSO for the convenience of its users. However, SSO adds a risk to security in that an attacker who gains control over a user’s SSO credentials will be automatically be granted access to every application to which the user has rights through the SSO.
7. Third-Party Websites/Third-Party Services Links.
Should we request the deletion of a link to any of the Websites that is within your control, you will delete the link promptly. If you would like us to remove a link to your website that is included on any of our Websites, please contact us. See Contact Us (Section 29). Note that unless you have a legal right to demand removal, such removal will be at our discretion.
When linking to our Website, appropriate link text should be always be used. From time to time, we may update the URL structure of our Website, and unless we agree in writing otherwise, you are responsible for updating said links. You must not use our logo to link to any of the Website without our express written permission. You must not frame the content of our Website or use any similar technology in relation to the content of the Website.
8. Use with a Mobile Device.
Trusaic may make available software to access the Website via a mobile device (“Mobile Software”). To use the Mobile Software you must have a mobile device that is compatible with the Mobile Software. We do not warrant that the Mobile Software will be compatible with your mobile device. You are solely responsible for these requirements, for any mobile data usage or other similar charges, fees or taxes incurred by you in connection with the Mobile Software, as well as the terms of your agreement with your mobile device and telecommunications provider. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Software, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Software to any third-party; (iii) make any copies of the Mobile Software; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Software, features that prevent or restrict use or copying of any content accessible through the Mobile Software, or features that enforce limitations on use of the Mobile Software; or (v) delete the copyright and other proprietary rights notices on the Mobile Software.
You acknowledge that Trusaic may from time to time issue upgraded versions of the Mobile Software, and may automatically electronically upgrade the version of the Mobile Software that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that these Terms will apply to all such upgrades. Any third-party code that may be incorporated in the Mobile Software is covered by the applicable open source or third-party license end user license agreement, if any, authorizing use of such code. The foregoing license grant is not a sale of the Mobile Software or any copy thereof, and Trusaic or its third-party partners or suppliers retain all right, title, and interest in the Mobile Software (and any copy thereof). Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in this Agreement, is void.
9. Permissible and Prohibited Uses.
You are granted a non-exclusive, non-transferable, revocable license to access and use the Website strictly in accordance with these Terms and so long as you are in compliance with any applicable payment obligations. You warrant to Trusaic that you will not use the Website for any purpose that is unlawful or prohibited by these Terms. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website. Examples of prohibited uses of the Website include, but are limited to, the following: (a) deceptive and unfair trade practices; (b) placement on the site of any untrue, malicious, fraudulent, harassing, offensive or defamatory material, or any material that is irrelevant to a legitimate use of the Website; (c) introduction of viruses, worms or other programming routines that are intended to disrupt or interfere with the intended operation of the Website; (d) promotion of an unlawful activity or purpose, including any activity that could give rise to criminal or civil liability; (e) any activity that infringes on the copyright, patent, trademark or other rights of any person or entity; and (f) any manner that violates any applicable law, regulation or this Agreement. If you engage in a prohibited use of the Website, you will be barred from any future use of the Website. Trusaic reserves the right to remove any content posted by any user that we determine in our sole discretion constitutes an impermissible use or a violation of these Terms.
10. Copyright and Other Proprietary Rights.
You acknowledge and agree that the Website and all information, data and content included therein, including, but not limited to, texts, graphics, logos, icons and images, as well as the compilation thereof, and any software used on the Website, is the property of Trusaic or its licensors and is protected by copyright law and other laws that protect intellectual property and other proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You agree not to modify, publish, transmit, reverse engineer, participate in the transfer or sale of, create derivative works, or in any way exploit any content, in whole or in part, contained in the Website. Trusaic content is not for resale. Your use of the Website does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Trusaic and/or otherwise the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Trusaic or its licensors except as expressly authorized by these Terms.
The information contained in our newsletters, blogs, and articles on the Website (“Articles”) is intended for informational purposes only. You may not copy or disseminate any of the Articles unless you provide a statement of attribution to Trusaic. While Trusaic may make updates or other changes to the Articles from time to time, Trusaic makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Articles. Any reliance you place on the Articles is therefore strictly at your own risk.
11. Copyright Infringement Notification
We respect the intellectual property rights of others just as we expect others to respect our rights. Pursuant to Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(3) and any amendments and corresponding regulations (collectively, Section 512(c), a copyright owner or their agent may submit a takedown notice to our designated agent: Trusaic, attention: Legal, 3530 Wilshire Bvld., Suite 1460, Los Angeles CA 90010, (213) 355-5106 or email at email@example.com.
Such notice must comply with the requirements of Section 512(c)(3). Failure to do so will result in the notice not being processed.
12. Information or Materials Provided by You.
Trusaic does not claim ownership of the information or materials you provide to Trusaic or you provide on the Website (collectively “User Content”). However, by uploading or otherwise inputting your User Content on the Website, you are granting Trusaic permission to use your User Content in connection with any service that Trusaic may be providing to you. You represent and warrant that you own or otherwise control all of the rights to your User Content including, without limitation, all the rights necessary for you to upload or otherwise input the User Content.
13. Your Personal Information.
14. Accuracy of Information.
You acknowledge and agree that all information and materials contained in your User Content are true, accurate, current and complete. You understand and agree that Trusaic must and will rely on the accuracy of your User Content in connection with any service that Trusaic may be providing to you. You further acknowledge and agree that if you provide Trusaic with incorrect or incomplete information or there is any error or omission in your User Content, Trusaic will not be liable for such incorrect or incomplete information, error or omission.
15. No Professional Advice.
You acknowledge and agree that the Website and the Services are not intended as tax accountancy, or legal advice of any nature. Although the Website and Services provides access to various information and recommendations pertaining to tax, health benefits and coverage, employment and related issues, such content is provided for informational purposes only and should not be construed as tax, accountancy, or legal advice. You acknowledge and agree that you are solely responsible for determining the nature, potential value and suitability, for yourself or your organization, of any information or recommendation obtained through the Services and/or contained on the Website. You acknowledge that, if any tax, accountancy or legal advice is needed, you will take no action based upon such information or recommendation without first seeking independent tax, accountancy, or legal advice.
16. International Usage.
The Website and Services are controlled, operated and administered by Trusaic solely in our offices within the United States. You agree to comply with all local rules where you reside or your organization is located regarding online activities, email, our Website and the Services. More specifically, but without limitation, you agree to comply with all applicable laws regarding the transmission of technical and personal data exported to or from the United States or the country in which you reside.
You agree to indemnify, defend and hold harmless Trusaic, its officers, directors, employees, agents and authorized representatives (“Trusaic Parties”), and any affiliates, licensors and any other potentially relevant third parties (collectively, “Trusaic Affiliates”), for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Website or Services through the Website, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Trusaic reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to fully cooperate with Trusaic Parties and/or Trusaic Affiliates, as applicable.
18. Third-Party Beneficiaries.
The Website’s underlying service provider(s), Trusaic, its business partners, third-party suppliers and providers, account providers, licensors, officers, directors, employees, distributors and agents are expressly made third party beneficiaries of these Terms. Except as set forth in the immediately preceding sentence, nothing express or implied in these Terms are intended to confer, nor shall anything herein confer, upon any person other than the parties and the respective permitted successors or assigns of the parties, any rights, remedies, obligations or liabilities whatsoever.
Any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Trusaic without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
You may order certain Services using the then-current ordering process(es) to secure such certain Services. All orders are subject to acceptance by Trusaic in its discretion. All of the information provided by or on your behalf must be current, complete, and accurate, and you are responsible for keeping such information updated. Order information may be subject to automatic processing by Trusaic for the purposes of managing your account.
21. Payment and Late Payments
All payments for all Services are to be paid pursuant an invoice issued by Trusaic and/or under the terms of a separate written agreement. To the extent that a separate written agreement applies and there is a conflict between this Agreement and such separate written agreement, such written agreement governs and controls.
Trusaic reserves the right, in its discretion, to (i) suspend or terminate any Service or any portion thereof for non-payment of fees, and (ii) impose a charge to restore archived data from delinquent accounts.
22. Fees and Taxes.
All fees for any Service are exclusive of all taxes, including, but not limited to, as applicable, VAT, and General Excise Tax under Hawaiian law. You are responsible for all taxes on any Service. Trusaic may be required to charge sales tax on the Services pursuant to certain state and local tax laws. Any applicable sales tax charges will appear on the annual invoice for Services. If exempted, you must provide documentation to Trusaic of such exemption. If you are located ina state that requires the imposition of sales tax, your state and/or local government may require you to report your purchase and pay appropriate sales/use tax amounts to them directly.
Unless stated otherwise in an applicable separate written agreement, Trusaic may, in its sole discretion and without notice, restrict, deny, terminate this Agreement or suspend the Services, effective immediately, in whole or in part, if Trusaic determine that your use of the Website violates the Agreement, is improper or substantially exceeds or differs from normal use by other users, raises suspicion of fraud, misuse, security concern, illegal activity or unauthorized access issues, to protect the integrity or availability of the Website and comply with applicable Trusaic policy, or if your use of the Website conflicts with Trusaic’s interests or those of another user of the Website. Upon Trusaic notice that your use of the Website has been terminated you must immediately stop using the Website. Any termination of this Agreement shall not affect Trusaic’s rights to any payments due to it. Trusaic may terminate a free account at any time. Sections 9 through 41 of this Agreement, as applicable, will survive and remain in effect even if the Agreement is terminated.
24. Disclaimer of Warranties.
TRUSAIC MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES OR GUARANTEES IN CONNECTION WITH THE WEBSITE. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE IS PROVIDED TO YOU ON AN “AS-IS,” “WHERE-IS” BASIS WITHOUT WARRANTY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TRUSAIC DOES NOT WARRANT THAT THE FUNCTIONS OR CONTENT CONTAINED ON THE WEBSITE WILL BE (I) UNINTERRUPTED, (II) IMPERVIOUS TO HACKERS, (III) ERROR FREE, (IV) THAT DEFECTS WILL BE CORRECTED, OR (IV) THAT THE SITE OR THE SERVER THAT MAKES SUCH SERVICES AVAILABLE ARE FREE OF VIRUS OR OTHER HARMFUL COMPONENTS. IF YOUR USE OF THE WEBSITE IS IN NEED FOR SERVING OR REPLACING EQUIPMENT OR DATA, TRUSAIC IS NOT RESPONSIBLE FOR ANY SUCH COSTS. TRUSAIC MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE MATERIALS, SERVICES, SOFTWARE, TEXT, GRAPHICS AND LINKS IN THE WEBSITE.
25. Limitation of Liability.
26. Class Action/Jury Trial Waiver.
WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE WEBSITE FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS TRUSAIC AGREES OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY USING THE WEBSITE, YOU AND TRUSAIC ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. NOTWITHSTANDING THE FOREGOING, THE RIGHT TO TRIAL BY JURY SHALL NOT BE WAIVED FOR ANY DISPUTE ARISING OUT OF OR RELATING TO ANY SERVICE PROVIDED BY TRUSAIC.
27. Access Restriction Upon Termination.
Trusaic reserves the right, in its sole discretion, to terminate your access to the Website and any Service thereunder thereof at any time, without notice, if you materially breach any provision of this Agreement. To the maximum extent permitted by law, these Terms are governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in Los, Angeles California in all disputes arising out of or relating to the use of the Website. Use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
28. Modification of Terms and Conditions of Use.
Trusaic reserves the right, in its sole discretion, to modify the Terms at any time by posting a revised version of the Terms on our website or by sending notification to the email address associated with your account. The most current version of the Terms will supersede all previous versions. Your continued access or use of the Website constitutes your acceptance to the modified terms. Trusaic encourages you to periodically review the Terms to stay informed of our updates.
29. Contact Us.
The Website is provided by Trusaic. If you have any questions regarding the Terms of our website, please contact us by phone or email at:
Attn: Legal Department
3530 Wilshire Blvd., Suite 1460
Los Angeles, CA 90010
If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by contacting them at:
Department of Consumer Affairs
Attn: Complaint Assistance Unit
1625 North Market Blvd., Suite N 112
Sacramento, CA 95824
30. Additional Terms for use of the Website other than under a Separate Written Agreement for Services
30.1 You agree that no joint venture, partnership, employment, or agency relationship exists between you and Trusaic as a result of these Terms or use of the Website. Trusaic’s performance under these Terms are subject to existing laws and legal process, and nothing contained in these Terms is in derogation of Trusaic’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by Trusaic with respect to such use. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.
30.2 Unless otherwise specified herein, these Terms constitutes the entire agreement between you and Trusaic with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Trusaic with respect to the Website, except as to any separate written agreement for Services with Trusaic. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that these Terms and all related documents be written in English.
30.3 The Terms apply only to your use of the Website. Some features, functionality and services on our Website may be governed by additional terms and conditions or separate agreements (collectively, the “Additional Terms”). You agree to review all Additional Terms relating to Trusaic’s products and services, as applicable to you. In the event of any conflict between these Terms and the Additional Terms, the Additional Terms shall govern and control, unless the Additional Terms expressly state that these Terms will control. All other Terms and Additional Terms will remain in full force and effect.
30.4 With respect to certain Services provided under a written agreement, the additional terms are set forth below
31. Additional Terms for Written Service Agreements.
The following are additional terms (“Additional Service Terms”) applicable to any separate, written agreement for Services provided by Trusaic.
31.1.1 To the extent that these Additional Service Terms conflict with or are inconsistent with any provision in a Master Services Agreement or other service agreement and/or Order Schedule (if applicable) with you (the “Client”), the Order Schedule (if applicable) shall take precedence, followed by the Master Service Agreement or other service agreement, followed by these Additional Term, and then, as applicable, the Terms (referred to as “Agreement” in this Section 31).
31.1.2 Trusaic is authorized to begin performing the Services immediately upon execution of the Agreement. Trusaic reserves the right to withhold commencement of any Service until after receipt of the applicable payment and documentation as set forth in the Agreement.
31.1.3 CLIENT RESPONSIBILITIES - DUTY TO COOPERATE AND PROVIDE ACCURATE, COMPLETE, AND TIMELY INFORMATION: Client acknowledges its obligation to cooperate with Trusaic in performing the Services. Client agrees to timely provide Trusaic with any and all information, as applicable and required by Trusaic to perform the Services and carry out its obligations under the Agreement (collectively, “Client Information,” which includes the Client Data as described in the Master Agreement). Client shall be responsible for, and Trusaic may rely upon, the accuracy and completeness of all information provided by Client and the timely furnishing of all information. Failure to do so may result in noncompliance with any applicable deadlines, for which Trusaic shall not be liable.
31.2.1 FEES: Client shall compensate Trusaic for Services performed pursuant to the terms set forth in the Agreement. All other services not specified in the Agreement shall be considered “Additional Services,” and, unless otherwise set forth in the Agreement, shall entitle Trusaic to additional compensation pursuant to a mutual written agreement.
31.2.2 INVOICES: Invoices shall be prepared in accordance with Trusaic’s standard practices and be submitted to Client by Trusaic. Invoices shall be paid within twenty (20) days of date of invoice, except as to Employee Retention Credit services, in which case payment is due within ten (10) days of date of invoice (the “Due Date”). Trusaic will charge interest at the rate of 1.5% on the unpaid balance for each month period from the Due Date. In addition, Trusaic may, after giving ten (10) days written notice to Client, suspend the Services until Trusaic has been paid in full all amounts due. Trusaic has the option to credit payments first to interest, if any, and then to principal. Within seven (7) days of receipt of each invoice, Client shall give written notice to Trusaic of any amount shown in such invoice that Client disputes in good faith, which notice shall include a reasonably detailed explanation of the disputed amount and the ground(s) for the dispute. Client’s failure to dispute any portion of an invoice within the seven days shall be deemed acceptance by Client of such invoice and no further objections to the invoice will be permitted or accepted. In the event of a disputed invoice, only that portion so disputed may be withheld from payment, and the undisputed portion shall be paid without delay.
31.2.3 PAYMENTS UPON TERMINATION: In the event of any termination of the Agreement, Trusaic shall be entitled to invoice Client, which may be in the form of a demand letter, and Client agrees to pay Trusaic for Services performed through the effective date of termination. Additionally, in the event of an early termination of the Agreement through no material fault of Trusaic, any and all fees under the Agreement for the balance of the Initial Term and any applicable Additional Term shall be accelerated and the full amount of such fees shall become immediately due to Trusaic, unless the Agreement contains an Early Termination Fee provision, in which case such provision shall govern and control.
31.2.4 TAXES: All fees under the Agreement are exclusive of all taxes, including, but not limited to, as applicable, VAT, and General Excise Tax under Hawaiian law. Client is responsible for all taxes. Trusaic may be required to charge sales tax on Client’s order schedule pursuant to certain state and local tax laws. Any applicable sales tax charges will appear on Client’s annual invoice. If exempted, Client provide documentation to Trusaic of such exemption. For Clients located in states requiring imposition of sales tax, Client’s state and/or local government may require Client to report Client’s purchase and pay appropriate sales/use tax amounts to them directly.
31.3.1 TERMINATION FOR CAUSE: The Agreement may be terminated for cause by either party upon fifteen (15) days’ written notice to the other party in the event of substantial and material failure by the other party to perform in accordance with the terms of the Agreement through no fault of the terminating party. However, the Agreement shall not terminate as a result of such failure if the party receiving such notice begins, within two (2) days of receipt of such notice, to correct its failure to perform and proceeds diligently to cure such failure within fifteen (15) days of receipt of such notice; provided, however, that if and to the extent such failure cannot be reasonably cured within such fifteen (15) day period, and if such party has diligently attempted to cure the same and thereafter continues diligently to cure the same, then the cure period provided for herein shall be extended up to, but shall not exceed, in total, thirty (30) days after the date of receipt of notice. Trusaic shall have the option to deem a failure to make payment of an outstanding invoice or invoices in excess of 60 days as a substantial and material failure by the Client. The termination of the Agreement pursuant to this Section 31.3.1 shall not affect any rights or remedies of either party against the other then existing or which may thereafter accrue.
31.3.2 TERMINATION BY TRUSAIC: In addition to the rights set forth in Section 31.3.1 above, the obligation to provide the Services may be terminated by Trusaic upon ten (10) days’ written notice if (a) Client files a voluntary petition seeking relief under the United States Bankruptcy Code or there is an involuntary bankruptcy petition filed against Client in the United States Bankruptcy Court or (b) Trusaic’s Services are delayed or suspended for more than sixty (60) days for reasons beyond Trusaic’s control. Trusaic shall have no liability to Client arising from a termination pursuant to this Section 31.3.2.
31.4 CONFIDENTIALITY AND DATA SECURITY
31.4.1 CLIENT USE OF TRUSAIC DOCUMENTS: Except as to the underlying content consisting of Client Information, Trusaic shall retain ownership and a property interest (including the right of reuse at the discretion of Trusaic) in any report and other work product, and any other deliverables (whether in printed or electronic format) provided by Trusaic in connection with its Services (the “Trusaic Documents”) whether or not the Services have been completed. Notwithstanding the foregoing, Trusaic hereby grants to Client a royalty-free, non-exclusive unlimited license to utilize the Trusaic Documents (excepting Trusaic Templates, defined below) provided to Client as part of the Services and Client may also make and retain copies of the Trusaic Documents (other than Trusaic Templates) for information and reference. Any reuse or modification of Trusaic Documents by Client without written verification by Trusaic will be at Client’s sole risk and without any liability to Trusaic. Further, Client agrees not to use or permit any third party to use any drafts of Trusaic Documents. Client agrees it shall be solely responsible and liable for any such use of draft Trusaic Documents and waives liability against Trusaic for its use. Client shall indemnify and hold harmless Trusaic, from all claims, causes of action, damages, losses, and costs, including attorneys’ fees, arising out of or resulting from the use of draft Trusaic Documents or any reuse or modification of draft Trusaic Documents without verification by Trusaic.
31.4.2 CONFIDENTIALITY OF TRUSAIC TEMPLATES: Trusaic may provide one or more confidential templates to Client as part of the Client Information data collection process (“Trusaic Templates”). Such Trusaic Templates are confidential and proprietary to Trusaic and may be used solely for the purpose of providing Client Information to Trusaic.
31.4.3 CONFIDENTIALITY OF CLIENT INFORMATION: To the extent that Client provides any designated proprietary or confidential Client Information (including but not limited to, Client Data as described in the Agreement, which itself includes but is not limited to “Employee Information” defined below) to Trusaic, Trusaic will not use or disclose such Client Information to any third party (including employees who do not have a need to know in performing the Services) without Client’s written consent except as (1) required by law or regulation, (2) in connection with a dispute arising out of the Agreement and only to the extent necessary, or (3) to the extent that such Client Information (a) has become publicly available through no fault of Trusaic, (b) available from a third party without restriction as to use or disclosure, (c) is known by Trusaic prior to its receipt from Client, or (d) is developed by Trusaic independent of any disclosure made by Client to Trusaic of such Client Information.
184.108.40.206 ACA Services
For Agreements providing for ACA Completesm, ACA Basicsm or other ACA related services, Trusaic shall (a) use appropriate safeguards to prevent the misuse or unauthorized disclosure of Employee Information, including any protected health information, (b) report to Client promptly (except as to any electronic protected health information, which requires prompt reporting but no later than five (5) business days) following discovery of any such misuse or unauthorized disclosure or any related pertinent security incident of which Trusaic becomes aware, and (c) if applicable, ensure that any Trusaic subcontractors that create, receive, maintain, or transmit information on behalf of Trusaic agree to the same restrictions that apply to Trusaic with respect to such information. Additionally, to the extent applicable, Trusaic shall (d) make available an employee’s protected health information in a designated record set, if any, to such employee, (e) make any amendment(s) to protected health information in a designated record set, if any, as directed or agreed to by Client, (f) maintain and make available employee’s protected health information, if any, required to provide an accounting of disclosures to employee, and (g) make Trusaic’s internal records relating to employee’s protected health information, if any, available to the Secretary of Department of Health and Human Services as required by law.
Upon termination of the Agreement, with respect to any employee protected health information received from Client, or created, maintained, or received by Trusaic on behalf of Client, Trusaic shall (h) retain only that information which is necessary for Trusaic to continue proper management and administration and/or to carry out its legal responsibilities while continuing the use of safeguards to prevent any misuse or unauthorized disclosure, and (i) return to Client or destroy the remaining employee protected health information, if any, that Trusaic still maintains. The obligations of Trusaic under this Section 4.4 shall survive the termination of the Agreement.
220.127.116.11 Pay Paritysm, WOTC and Employee Retention Credits Services
For Agreement for Pay Parity, WOTC or Employee Retention Credits related services, Trusaic shall (a) use appropriate safeguards to prevent the misuse or unauthorized disclosure of Employee Information, (b) report to Client promptly following discovery of any misuse or unauthorized disclosure or any related pertinent security incident of which Trusaic becomes aware, and (c) if applicable, ensure that any Trusaic subcontractors that create, receive, maintain, or transmit information on behalf of Trusaic agree to the same restrictions that apply to Trusaic with respect to such information.
31.4.5 DATA SECURITY. Trusaic will maintain and enforce an information security program for the protection of Employee Information, including commercially reasonable administrative, physical, and technical measures designed to (i) protect the confidentiality, availability and integrity of Employee Information, (ii) restore the availability of Employee Information in a timely manner in the event of a security incident, and (iii) ensure the proper disposal and destruction of Employee Information pursuant to Trusaic’s document retention policies. Trusaic will notify Client, as required by applicable law, of any actual or reasonably suspected breach of security known to Trusaic that has resulted in, or creates a reasonable risk of, unauthorized access to Employee Information without undue delay, consistent with the legitimate needs of law enforcement and with any measures necessary to determine the scope of the breach.
31.4.6 DATA PROCESSING: As applicable, Trusaic shall comply with the documented instructions from the Client pursuant to a “Data Processing” or similar agreement unless Trusaic believes that it cannot do so because such instructions conflict with applicable law and so notifies the Client.
31.4.7 AGGREGATED AND/OR DE-IDENTIFIED INFORMATION: To improve Trusaic’s current services and develop additional features and other services, Trusaic (i) may create aggregate and/or de-identified Client Information, which may include Client Data as described in the Agreement (“Aggregate Data”), (ii) combine such Aggregated Data with that of other clients; and, (iii) has the exclusive ownership of any Aggregate Data and the exclusive right to use Aggregate Data for any purpose provided that Trusaic does not use or distribute any Aggregate data in a manner which identifies Client (including Client employees).
31.5. LIMITATIONS AND INDEMNITY
31.5.1 TRUSAIC’S LIABILITY LIMITED TO THE AMOUNT OF ITS FEES: To the fullest extent permitted by law, the total liability, in the aggregate, of Trusaic, to Client and to anyone claiming by, through, or under Client for any and all claims, causes of action, losses, costs (including attorneys’ fees and costs), or damages arising out of, resulting from, or in any way related to the Services (“Claims”) shall not exceed the total compensation received by Trusaic from Client under the Agreement for the applicable reporting year.
31.5.2 INDEMNIFICATION AGAINST THIRD PARTY CLAIMS: Client agrees to indemnify and hold harmless Trusaic of and from any and all third party (including employee) claims, causes of action, damages, losses, lawsuits, judgments, and costs (including any claim for attorneys’ fees by such third party and any defense costs and legal fees incurred by Trusaic), arising out of or relating to the Services.
31.5.3 DISCLAIMER OF LEGAL OR ACCOUNTANCY ADVICE/DISCLAIMER OF FIDUCIARY DUTY: The Services under the Agreement do not constitute legal or accountancy advice. Trusaic recommends that Client retain legal counsel or an accountant for such advice. The Agreement is not intended to, and does not, create or impose any fiduciary duty on Trusaic.
31.5.4 WORK OPPORTUNITY TAX CREDITS AND RELATED CREDITS (WOTC): In connection with any Services pertaining to the Work Opportunity Tax Credit, Federal Empowerment Zones or related tax credit (“WOTC Services”), unless the Agreement for WOTC Services specifies otherwise, if you fail to pay such any applicable government fees, and to the extent that Trusaic, at its option, selects to advance those government fees to secure the tax credits, you agree to reimburse Trusaic for any such government fees, and indemnify and hold Trusaic harmless against any other claim, liability and/or penalties resulting therefrom.
31.6. PAY PARITY SOFTWARE (PPS)
31.6.1 Access to PPS. Subject to the terms of the Agreement and payment of all applicable fees, Trusaic grants Client a limited-term, non-exclusive, non-sublicensable, non-transferable (except as expressly permitted herein) and revocable right to access and use PPS only for the Term and as specified in the Agreement solely for Client’s internal business purposes.
31.6.2 Responsibilities using PPS. In using the PPS, Client is responsible for: (i) the confidentiality of user access credentials that are in Client’s possession or control; (ii) setting up appropriate internal roles, permissions, policies and procedures for the safe and secure use of the PPS, (iii) the activity of Client’s users in the PPS; and (iv) Client’s users’ compliance with this Agreement. Client must notify Trusaic promptly if Client becomes aware, or reasonably suspect, that Client’s account’s security has been compromised.
31.6.3 Restrictions. Except as expressly permitted in writing by Trusaic prior to each instance, Client shall not: (i) provide the PPS to any third party other than Client’s users or otherwise violate or circumvent any use limitations or restrictions under the Agreement; (ii) derive the source code or use tools to observe the internal operation of, or scan, probe or penetrate, the PPS; (iii) copy, modify or make derivative works of the PPS; (iv) remove any proprietary markings or notices from any materials provided to Client by Trusaic; (v) frame or mirror the PPS or any part thereof; or (vi) use the PPS to send or store material containing viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs, for any other illegal or unlawful purpose and/or to knowingly facilitate or aid a third party in any of the foregoing activities.
31.6.4 AVAILABILITY. Trusaic will use commercially reasonable efforts to maintain availability of the PPS 24 hours a day, 7 days per week, subject to planned maintenance, Force Majeure, and the terms of this Agreement. Trusaic will endeavor to schedule planned maintenance affecting the availability of the PPS at non-peak times, and Client will receive reasonable advance notice (which may be posted within the PPS or otherwise) of such planned maintenance. Trusaic will use commercially reasonable efforts to notify Client as soon as reasonably practical of any unplanned downtime of the PPS and resolve the issue as soon as practical. In the event that Client’s use of the PPS interferes with or disrupts the integrity, security, availability or performance of the PPS, Trusaic may modify or temporarily restrict or suspend Client’s use of the PPS. The parties will cooperate in good faith to resolve the issue as soon as reasonably possible.
31.6.5 Technical Support. Client users who have undergone training for users of the PPS will receive technical support for the PPS in accordance with the terms of the Agreement. Technical support may, at Trusaic’s discretion, include on-line help, FAQs, training guides and templates and the use of email or telephone call. Trusaic is not obligated to maintain or support any customization to the PPS or any third party service except under a separate agreement signed by the parties.
31.7.0 ADP MARKETPLACE CLIENT
In the event that Trusaic accesses Client data for a Client obtained through the ADP Marketplace (“ADP Client”) whereby such access is through an API of ADP, LLC and/or any of its affiliates (collectively, “ADP”), Trusaic will pay ADP the applicable connector fee(s) on behalf of ADP Client provided that the ADP Client is a new client and enters the applicable promotional code onto the ACA Complete Application, which can currently be found at https://marketplace.adp.com/aca-complete. Additional provisions that apply to the ADP Client include the Terms of Service, including the provision set for in Section 40 below. For the avoidance of doubt, ADP disclaims any liability for any Claims arising from such API access and Trusaic’s liability is strictly limited to the remedy provided in Section 31.5.1.
31.8.1 ENTIRE AGREEMENT, AMENDMENT, SEVERABILITY AND WAIVER: The Agreement and the Terms of Service constitutes the entire agreement between Client and Trusaic and supersedes all prior written or oral understandings. The Agreement may only be amended, supplemented, modified, or canceled by a written instrument signed by the parties. The provisions of the Agreement are severable, and if any provision or part thereof is declared invalid or unenforceable, the remaining portions shall remain fully valid and enforceable. The non-enforcement of any provision by either party shall not constitute a waiver of that provision, nor shall it affect the validity or enforceability of that provision or of the remainder of the Agreement.
31.8.2 INDEPENDENT CONTRACTOR: The parties are independent contractors to each other. Nothing in the Agreement shall be construed to create a partnership, joint venture or agency relationship between the parties.
31.8.3 DISPUTE RESOLUTION; CONTROLLING LAW AND ATTORNEY’S FEES: Except as to nonpayment or inadequate payment under the Agreement, the parties agree that any lawsuit arising out of or relating to the Agreement shall be commenced no later than one year from time the Service(s) at issue is (are) provided. The parties agree to submit all disputes to mediation before a retired judicial officer prior to filing any lawsuit arising out of or relating to the Agreement. A failure by a party to respond to a mediation request or otherwise cooperate in the mediation process will be deemed to be a waiver of the mediation requirement by such party. The Agreement shall be governed by California law. The venue for any such mediation or lawsuit shall be in a court of competent jurisdiction in Los Angeles, California. If any legal action or proceeding is brought by either party to enforce the Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding (including, without limitation, expert witness fees), in addition to any other relief to which such party may be entitled.
31.8.4 NOTICES: All notices shall be made in writing, given personally, by registered or certified mail, by commercial courier service or by email. Any notice to Trusaic shall be to Trusaic, attention: Legal, 3530 Wilshire Blvd., Suite 1460, Los Angeles, California 90010, firstname.lastname@example.org. All notices shall be effective upon the date of receipt.
31.8.5 ASSIGNMENT: Neither Client nor Trusaic may assign or transfer any rights or interest (except as to monies that are due or may become due) under the Agreement without the written consent of the other party.
31.8.6 SURVIVAL: All express representations, indemnifications, or limitations of liability set forth in the Agreement shall survive termination of the Agreement for any reason.
31.8.7 THIRD PARTY OBLIGATIONS: Nothing contained herein shall create any obligation or contractual relationship with any third party.
31.8.8. FORCE MAJEURE: Any delay or failure in the performance by either party to the Agreement except for the obligation to pay fees under the Agreement shall be excused if and to the extent caused by the occurrence of a Force Majeure. Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of the party claiming Force Majeure, including acts of God, fires, floods, explosions, riots, wars, hurricane, terrorism, vandalism, governmental act, injunctions, strikes, pandemics and other like events that are beyond the reasonable anticipation and control of the party affected thereby, despite such party’s reasonable efforts to prevent, avoid, delay, or mitigate the effect of such acts, events or occurrences, and which events or the effects thereof are not attributable to a party’s failure to perform its obligations under the Agreement.
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36. ACA Free E-File.
If you are using Trusaic’s ACA Free E-File services and/or any selected ancillary services as listedbelow, to the extent applicable to you, you agree to the following additional terms.
36.1 The basic service under Trusaic’s ACA Free E-File service is provided at no charge.
36.2 If you select the additional, optional service of “Employee Distribution,” you agree to the following additional terms:
36.2.1 You agree to have Trusaic mail out Forms 1095-C to your employees using the addresses you provided in the completed Templates for the selected year. The identified price consists of a base fee plus a per form distributed fee for the selected year. An invoice will be sent identifying the total number of forms distributed and the total cost for such distribution for the selected year.
36.2.2 You agree to pay the fee as identified in trusaic.com/free-aca-e-file/add-ons/ for the Employee Distribution service.
36.3 If you select the additional, optional service of “Extra Filing Attempt,” you agree to the following additional terms:
36.3.1 You agree to have Trusaic make one (1) additional filing attempt with the IRS. You will receive an invoice for the Extra Filing Attempt. You will receive an invoice regardless of the status of the filing, i.e. Rejected, Accepted with Errors or Accepted. If your filing is again rejected or accepted with errors, you will have the opportunity to purchase a subsequent attempt.
36.3.2 You agree to pay the fee as identified in trusaic.com/free-aca-e-file/add-ons/ for the Extra Filing Attempt service.
36.4. If you select the additional, optional service of “Coding and Compliance Report,” you agree to the following additional terms:
36.4.1 You will receive the following information based on the Templates you provide:
- Employees responsible for the identified “Coding Errors” with an explanation of Coding Error
- Employees responsible for the identified “Compliance Errors” with an explanation of Compliance Error
- Differences in Monthly Full-Time employee counts between your 1094-C and 1095-C templates
- Employees for whom a Form 1095-C may not be needed, such as:
- Employees in Non Full-Time status for all months they were actively employed.
- Employees in Limited Non Assessment Period (LNAP) for all months they were actively employed.
- Monthly penalty exposure
- Monthly compliance percentage
- Monthly breakdown of Workforce:
- Number of Full-Time employees
- Number of Full-Time employees not in a Limited Non-Assessment Period (LNAP)
36.4.2 You agree to pay the fee as identified in trusaic.com/free-aca-e-file/add-ons/ for the Coding and Compliance Report service.
36.5 Trusaic may issue to you one or more invoices for all selected optional services identified in sections 36.2 through 36.4. You agree to pay any and all invoices within 30 days of receipt. Payment should be made with the invoice number(s) identified and to the following address unless further notified:
3530 Wilshire Blvd., Suite 1460
Los Angeles, CA 90010
37. Partner Portal.
If you are using Trusaic’s Partner Portal, which is currently accessible through partners.trusaic.com, (“Partner Portal”), to the extent applicable to you, you agree to the following additional terms.
37.1 The Partner Portal is provided at no charge. The payment provisions in paragraphs 20 and 22 are not applicable. All other provisions apply.
37.2 If you become a Trusaic “partner” through the Partner Portal, and furnish any personally identifying information of any individual who is an employee or otherwise associated with your client or other third party (“Individual PII”), you agree to the following additional terms:
18.104.22.168 You agree to furnish any Individual PII to Trusaic exclusively through a secured file transfer site.
37.2.3 You represent and warrant that you are authorized to furnish the Individual PII by the individuals for whom the Individual PII applies. You agree to indemnify, defend and hold harmless Trusaic from any and all losses, liabilities, fines, compensation, damages, costs and expenses arising from or in connection with any allegation that you did not have authorization to furnish Individual PII to Trusaic (“PII Claim”). You agree that, at your sole expense, you will conduct the defense of any such PII Claim and all negotiations for its settlement or compromise; provided, however, that: (a) no settlement or compromise of such a PII Claim shall be entered into or agreed to without Trusaic’s prior approval (not to be unreasonably withheld or delayed): and (b) Trusaic shall have the right to participate, at its own expense, in the defense and/or settlement of any such PII Claim to the extent necessary to protect its own interests.
If you are using Trusaic’s Humanefits, to the extent applicable to you, you agree to the following additional terms.
38.1 If Trusaic is providing you Humanefits at no charge, the payment provisions in paragraphs 20 and 22 are not applicable. All other provisions apply.
39. Penalty Risk Assessment and Pay Gap Analysis.
If you are using Trusaic’s Penalty Risk Assessment (“PRA”) and/or Pay Equity Analysis (“PGA”) services, to the extent applicable to you, you agree to the following additional terms. These services are provided at no charge. The payment provisions in paragraphs 20and 22are not applicable. All other provisions apply.
40. Trusaic’s ACA Complete Application on the ADP Marketplace Terms of Service.
If you are using Trusaic’s ACA Complete Application on the ADP Marketplace, to the extent applicable to you, you agree to the following additional terms.
40.1 The ACA Complete Application can be found at https://marketplace.adp.com/aca-complete.
40.2 This Agreement for Trusaic’s ACA Complete Application is between Trusaic and the Client.
40.3 Trusaic, and not ADP or its vendors, is solely responsible for providing, maintaining, supporting and updating the Application and its associated services. Trusaic shall provide product support for the Application. Client may access support via contacting Trusaic at email@example.com or [213-382-1115].
40.4 TRUSAIC HEREBY DISCLAIMS ON BEHALF OF ADP AND APPDIRECT ANY EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS OR WARRANTIES, AND ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.
40.5 Client’s and End Users’ sole and exclusive remedies shall be against Trusaic. ADP and AppDirect shall have no liability or obligation to Clients or End Users.
40.6 Clients and End Users will not (i) decompile or reverse engineer the ADP Marketplace or take any other action to discover the source code or underlying ideas or algorithm of any components thereof, (ii) copy the ADP Marketplace, (iii) post, publish or create derivative works based on the ADP Marketplace, or (iv) remove any copyright notice, trade or service marks, brand names and the like from the ADP Marketplace or related documentation.
40.7 ADP and AppDirect are third party beneficiaries of the above described terms and each are entitled to enforce such terms as if they each were a party to this agreement.
40.8 Subject to the remainder of this Section 40.8, Trusaic shall indemnify, defend and hold harmless Client and its employees from and against any and all suits, actions, damages, costs, losses, expenses (including reasonable outside attorneys’ fees) and other liabilities (each, a “Claim”) arising from or in connection with allegations that the Application or any related services violates or infringes any intellectual property right of a third party, invades or infringes any right of privacy, or right of publicity, of any person or entity. Trusaic shall, at its sole expense, conduct the defense of any such Claim and all negotiations for its settlement or compromise; provided, however, that: (a) no settlement or compromise of such a Claim shall be entered into or agreed to without Client’s prior approval (not to be unreasonably withheld or delayed): and (b) Client shall have the right to participate, at its own expense, in the defense and/or settlement of any such Claim to the extent necessary to protect its own interests.