Trusaic is a software company that refines disparate data from all sources, structured and unstructured. We combine expertise in data, expertise in regulations and analytics, and expertise in software to deliver regulatory compliance and actionable intelligence.
Since 2014, Trusaic has grown 700% in revenue with a World-Class Net Promoter Score (NPS) of 75. We've earned this world-class status through being customer-obsessed and meticulous by nature. We're all in with you, and there with solutions you can trust when it matters most.
Who we are: Trusaic is a regulatory compliance software company focused on creating better work environments, for everyone. Our mission is to help organizations create authentic change, whether that be by achieving pay equity, fostering a more diverse and inclusive workforce, increasing bottom lines, or offering more affordable healthcare.
Every day we wake up driven to make the working world a better place. If you’re interested in working in an environment where your individual contributions make a big impact, then Trusaic is the place for you.
Our culture: A culture fit is arguably one the most important aspects of a job opportunity. At Trusaic we’re family. We pride ourselves in the people who make up our small, but growing team. We wear multiple hats and we help each other because the collective good of our company is made up by our individual efforts. We’re always looking to improve our processes and no workday is the same. We have a collaborative spirit, passionate hearts, and strong minds.
We celebrate each other’s company during group events, luncheons, trivia, happy hours, lunch and learns, and a whole lot more. At Trusaic, we fully subscribe to the work hard, play hard motto.
Overview of role: The Client Services Associate is responsible for developing, managing and safeguarding Trusaic’s most critical asset – our relationships with our clients and business partners. They provides deep consultative guidance to large employers throughout the United States and internationally, aiding them in solving their most complex operational challenges at the intersection of data, risk and compliance, people analytics, and financial performance optimization.
Essential Duties & Responsibilities:
Lead consultative meetings with key client stakeholders (both phone and in-person).
Understand client operational structure, workforce composition and strategic goals.
Possess deep understanding of Trusaic’s product portfolio.
Transmission and communication of business intelligence reports.
Provide oversight around critical key performance indicators and action items.
Assist in the formulation and implementation of risk mitigation and management strategies.
Serve as the intermediary between client and regulatory agencies in the event of regulatory inquiries (e.g. IRS, CMS, DOL, and State/Federal health exchanges)
Facilitate and coordinate the extraction, transmission, receipt, storage and security of highly sensitive data from client technology platforms including, but not limited to: HRMS/HCM, Payroll, Time & Attendance, Benefits Administration, Onboarding, Learning & Development, and Leave of Absence.
Oversee key annual tax and regulatory filings with federal agencies on behalf of client.
Provide product and client feedback to other parts of the organization including Sales, Marketing, Engineering, and Research & Development.
Draft and prof presentations
Assist with new product and analytics development and testing, as well as existing product and analytics optimization.
Bachelor’s Degree. Business, Economics or similar preferred
5+ years in an Account Management/ Customer Service setting
Strong ability to build and maintain relationships with high-level client decision makers and stakeholders, both internal (CEO’s, CFO’s, HR Managers, Benefits Managers) and external (Health Insurance Carriers, Benefits Brokers, CPA firms).
Fast learner that enjoys mastering technical subject matter.
Strong ability to convey highly complex and technical concepts to both technical and non-technical client stakeholders in easy-to-understand terms, via written and verbal communications (virtual meetings and in-person).
Excel, PowerPoint and Word experience.
Career advancement: Our products rely heavily on some of the most topical and challenging issues in the world. From healthcare to closing the gender/race gap, we work in a fast-paced environment where things are changing all the time. Given the nature of our products, opportunities for growth, both personally and professionally, present themselves regularly.
With the right attitude, mind-set, and work ethic, anything is possible here. If you want to make a difference in the world, are dedicated to career growth, and dream big, then Trusaic is the place for you.
Trusaic offers a competitive benefits package, including:
Group Healthcare Plan
3 Weeks PTO
Paid Parking or Metro Reimbursement
Company Events & Activities
Career Advancement Opportunities